Topex proposes itself to offer to its distributors and final users a quality support service, answering promptly and professionally to any complaint regarding the functioning of our products.
Therefore, we put at our clients' disposal various possibilities to contact us, through mail, fax, telephone, instant messenger on Internet. A service team made up of well prepared staff is ready to solve the problems in short time.
The informatic system of registration and record of service problems guarantee a prompt answer to the requests of the clients, the study of the type and frequency of the deficiencies, leading to the steady improvement of our products.
The service assistance is offered for the products under guarantee, after this period the support being offered in more ways, under different types of service contract or interventions on demand.
The team from the service department guarantees that any problem detected to our equipment will be dealt with seriousness, aiming to solve it in short time; our main purpose is to ascertain our clients of the functioning of our products with no intermittence, to the technical parameters stated in the specifications.
