Position Overview Statement

  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal team.
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
  • Taking ownership of customer issues reported and seeing problems through to resolution.

Principal Duties and Responsibilities 

  • Provides technical support to Rohde & Schwarz Topex customer base for all the product range.
  • Opens tickets for all the issues reported by customers
  • Configures and installs Rohde & Schwarz Topex products in accordance with the customer’s request and the technical support policies.
  • Replicates the reported issues in the Rohde & Schwarz Topex testing lab and provides all the relevant details to the R&D team


  • Bachelor’s degree or equivalent in Computer Science or Engineering;
  • Linux OS knowledge;
  • IP protocol stack knowledge, IP data networking knowledge;
  • Good communication skills, well organized and structured person;
  • Teamwork and cooperation;
  • English (spoken and written);
  • Any previous experience in the following field is a plus:
  • VoIP protocols
  • Shell scripting or any scripting language
  • MySQL/Postgres
  • Telecom protocols knowledge (ISDN, ISUP, R2, etc.,)
  • Cisco, Comptia Certifications

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